Αποστολή και παράδοση

This page explains shipping arrangements for purchases from skechersrun.com, including order preparation, delivery updates, and help with your package. Please review the shipping options, charges, and estimated timeframe shown before placing your order.

Shipping Options and Costs

Enter your shipping address at checkout to see the services available for your purchase. Options may vary depending on your destination and the products selected.

Shipping charges are displayed before you confirm payment. If a free shipping offer applies, its qualifying conditions will be stated with the offer or at checkout.

Preparing Your Order

Your items are prepared for shipment after the relevant order and payment checks have been completed. Please provide accurate contact information so we can reach you if anything needs clarification.

If a product becomes unavailable or an issue affects your order, we will contact you to explain the available next steps. We will not substitute a different item without your agreement.

Shipping and Delivery Estimates

Estimated timeframes are provided in the relevant offer or during checkout. Please check whether an estimate refers to order processing, shipment, or arrival.

Business days generally mean Monday through Friday, excluding applicable holidays. Carrier disruptions, severe weather, or customs processing may affect arrival estimates.

For orders covered by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to ship within the advertised timeframe or, if none is stated, within 30 days. If we cannot ship on time, we will provide the required delay notice and the applicable options to accept the delay or cancel for a prompt refund. www.ftc.gov

Shipment Confirmation and Tracking

Once your order ships, a notification will be sent to the email address entered at checkout.

Where tracking is available, the notification will include a tracking link or reference. Updates may take time to appear while the carrier completes its first scan.

Check your spam or junk folder if you cannot find your shipment email.

Shipping Address Changes

Before ordering, check the recipient’s name, street address, apartment or unit number, city, state, and ZIP code.

If you notice an error, contact us promptly with your order number and the correct details. We will check whether the address can still be updated. Changes may not be possible after the package has been handed to the carrier.

Separate Packages

Items from the same order may occasionally ship in separate packages and arrive on different days. Each package may have its own tracking reference.

We will not add shipping charges for splitting an order without your prior agreement.

Missed Deliveries

If the carrier cannot complete delivery, follow the instructions in its notification. Depending on the service, you may be able to arrange another attempt or pick up the package from a designated location.

Please observe any pickup deadline. If a package is returned to us, contact us to discuss the next steps and any proposed reshipment arrangements.

Delayed or Missing Packages

If your package has not arrived within the estimated timeframe, review the latest tracking information and contact us for assistance.

If tracking shows delivery but you cannot locate the package, check the delivery notification and any location or recipient you authorized. Let us know if it remains missing so we can investigate with the carrier.

A delivery scan does not, by itself, determine responsibility for a missing-package claim.

Damaged, Incorrect, or Incomplete Orders

Contact us if your delivery arrives damaged, contains the wrong item, or is missing a product. Include your order number and describe the issue.

Photos of the packaging and affected products can help us investigate. Keep the packaging where reasonably possible until the matter is resolved. Photos or an immediate report are not conditions of your legal rights.

International Shipping

Where international shipping is offered, eligible destinations and delivery services will be shown at checkout.

Any arrangements concerning import duties, taxes, customs charges, and responsibility for paying them must be disclosed before purchase. Customs clearance may affect delivery estimates.

Επικοινωνήστε μαζί μας

For shipping assistance, use the contact options published on skechersrun.com. Include your order number and tracking reference, where available, so we can identify your shipment.

Your rights under applicable law remain unaffected by this policy.